A moment of panic and despair …losing something of value and the feeling that no one is there to help.
Every year, millions of people who frequent high-traffic travel and entertainment venues confront this situation. What comes next will shape their memory of your brand forever. They will either have a memory of indelible appreciation and joy, or frustration and negativity.
Great-Karma.com believes that every time a customer loses something of value it is an opportunity to bond with that customer for life. Caring about what a customer values most is proof that a business values its customers. Very few efforts can stir a customer to a greater level of loyalty then when a brand returns an item he or she thought was lost forever.